All purchases are subject to a 50% deposit upon ordering and final payment is due prior to delivery of the garment. Deposits are non refundable and garments are non refundable once complete. If you are unhappy with the quality or fit of your garment at any point during the construction process please discuss this with us and we will make the appropriate adjustments to ensure you are 100% happy. All garments are hand made to order. Please email us at hello@mariechandlerbridal.com to discuss.